Onshore Transfer Agent

The Transfer Agent (TA) for our onshore products (Unit Trusts, OEICs and ISAs) will be changing from SS&C Financial Services International Limited to Bank of New York Mellon (International) Limited ‘BNY’. This page provides general information relating to this transition.

Our main telephone number, 0800 561 4000, will remain unchanged, however all our other contact details will change.

The information on this page will be effective from Monday 28 September 2026 (or such other later date specified here). Any queries prior to 28 September should be directed to the current administrator.  Please do not use the new contact details below before this date.  If you send an email to the addresses below before this date, it will not be received or responded to.

 

BNY Transfer Agency Contact Information

Address

Jupiter Unit Trust Managers

PO Box 719

DARLINGTON

DL1 9LJ

Telephone number*

 

 

UK

0800 561 4000

Overseas

+44 20 3528 4244

Fax number

020 8585 8814

Email address

 

 

General enquiries

jupiterenquiries@bny.com

Complaints

jupitercomplaints@bny.com

* Our opening hours are Monday to Friday 9am to 5:30pm, on UK business days.

 

SS&C Transfer Agency Contact Information

Address

 

 

Jupiter Unit Trust Managers

PO Box 10666
Chelmsford
CM99 2BG

 

Telephone number

 

 

UK

0800 561 4000

Overseas

+44 (0)1268 448642

Fax number

UK

0800 561 4001

Overseas

+44 (0)1268 448419

Email address

 

 

General enquiries

enquiries@jupiteronline.co.uk

Complaints

complaints@jupiteronline.co.uk

 

Frequently asked questions 

 

Question

Answer

Do I need to open another account?

No

Will my account number change?

Yes. Your account number will change as part of this transition.You can find your new account number in the letter we sent to notify you about these changes.

Will there be any changes to dealing processes or cut-off times?

We do not expect any changes to dealing processes or cut-off times.

Will there be changes to settlement timeframes?

No

Will there be any changes to my Direct Debit arrangements?

No

Will there be any changes to my regular withdrawals?

No

What will happen to post received at the old address after the Effective Date?

This will be forwarded to BNY on your behalf for one month after the Effective Date. After this date, it will be returned to you. 

Will I still receive my bi-annual statement as at 5 October?

 

Yes. There will be no change to our normal statement production process. You will receive your bi-annual statement as normal in early November.

Will you also notify my agent?

 

Yes, we will write to your agent to notify them of these changes. Details of any agent linked to your account are shown on your bi-annual statement. If you no longer wish your agent to be associated with your account, please contact us and we will be happy to help.

Will my shares be transferred to another fund or entity?

No

Will there be any changes to my distribution payments?

To facilitate a smooth transition to BNY, any Fund with an annual or interim accounting period ending on 30 September will, for 2026 only, have that accounting period shortened to end on 24 September 2026. Normal accounting period end dates will resume thereafter.

 

If you would normally receive a distribution payment on one of the dates below, your payment will instead be made on the revised date shown, for this year only. 

 

Month-end payment date | Revised 2026 payment date
September 26 | 24-Sep-26
October 26 | 23-Oct-26
November 26 | 24-Nov-26

 

For funds where the payment date is being amended, investors may experience a difference in the distribution amount as a result of a slight change to the distribution period. This timing adjustment is temporary, and the distribution amount will be adjusted in the subsequent month's payment to ensure distributions remain in line with the applicable distribution policy.

 

Important documents 

Investor Letter

List of ISINs