Webchat
Webchat is available between 9am and 5pm Monday to Friday using the orange icon at the bottom right hand corner of the page. You will be able to receive general information, however, if you want account specific information, please access Webchat via our online system ‘My Account’.
Telephone
For all general enquiries:
Tel: 0800 561 4000
Fax: 0800 561 4001
To purchase Jupiter’s products: 0800 561 4000
For your protection, we record telephone calls and may use them for monitoring purposes.
How to access your investment valuation:
Our Automated Intelligent Voice Recognition (AIVR) system allows you to access your investment valuation over the phone, without having to speak to a Customer Services representative, at a time when it suits you. By calling 0800 561 4000, following the options provided and answering a sequence of security questions, you can obtain a valuation of your investment(s) held and fund prices.
At any point during the call you can request to be put through to Customer Services. However, as this AIVR service is also available out of office hours, the option to speak to Customer Services will only be available between 9am and 5.30pm Monday to Friday.
Alternatively, you can obtain an online valuation by registering on ‘My Account’. This is available to clients with a UK postal address.
Email:
Please note that we cannot accept dealing instructions or change of address by email. Email may not be a secure form of communication, therefore we advise against sending your personal account details by email.
Post:
Jupiter Customer Services Department
PO Box 10666
CHELMSFORD
CM99 2BG
In need of advice?
At Jupiter we recommend that you discuss any financial decisions with a financial adviser, particularly if you are unsure whether an investment is suitable, as Jupiter is unable to provide investment advice. A financial adviser can provide advice on and facilitate investment into a Jupiter fund.
If you do not have a financial adviser, we have included the details below of two organisations that can help you find one.
Complaints
We take customer satisfaction seriously and aim to achieve a high level of customer service. To read Jupiter’s complaint handling procedure, please click here. If you are dissatisfied with the service we’ve provided, please contact us using the details above. Alternatively, you can email us at [email protected].
If you’re not satisfied with the way we’ve handled your complaint, you can refer your complaint to the Financial Ombudsman Service:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4 567 or 0300 123 9 123
Email: [email protected]
Website: www.financial-ombudsman.org.uk