Cookie policy

Jupiter Group Cookie Policy

What is a cookie?

A cookie is a small text file containing data that is stored on your computer or mobile device once you visit a website. Cookies vary in their duration; some are stored indefinitely and others for shorter times. Cookies can be created both by the site you are visiting – ‘first party’ cookies, and by other sites that interact with the one you are visiting – ‘third party’ cookies.

Jupiter’s use of cookies

Jupiter uses cookies to improve your experience of our website, by remembering your user preferences for when you next visit the site. Some cookies are essential to allow you to navigate the website and the features available. Cookies are created both by Jupiter, which are first party cookies and by the third party sites listed in the ‘Cookie list’ below.

Jupiter uses cookies to remember your previously selected settings such as; country, investor type and acceptance of our terms and conditions, please note that no personal data is collected. The expiry dates for Jupiter cookies vary between one day and two years.

If you do not want Jupiter to place cookies on your device there are a number of options available to you. You can modify your own browser settings to either:

  • reject all cookies
  • only allow ‘trusted’ sites to write cookies or
  • only accept cookies from www.jupiteram.com 

Should you delete your cookie history, this may affect your experience on our website – the preferences selected on your previous visits to the site will not be remembered and you will have to reset these upon each visit to the site.

Types of cookies

Cookies can perform different roles on a website:

  1. Strictly Necessary
    Some cookies are essential for the operation of Jupiter’s website. These cookies enable you to access secure areas of the website which require log on details.
  1. Performance
    This type of cookie allows us to analyse the use of the website allowing us to provide you with a high-quality experience. This information will only be used to enhance user experiences.
  1. Functionality
    Functionality cookies allow Jupiter to remember the settings from a user’s last visit, i.e. relevant country and investor type. These cookies also enable users to access videos and audio recordings available.
  1. Targeting
    Targeting cookies allow Jupiter to send you customised content via email and track which content you use.
  1. Persistent
    Persistent cookies help websites remember your information and settings when you visit them in the future. This results in faster and more convenient access to content in areas of the site you use frequently and may allow you to save login credentials to reduce the amount of effort it takes to access password restricted areas, for instance.

    Besides authentication, other website features made possible by persistent cookies include language or investor type selection, theme selection, menu preferences, internal site bookmarks or favourites, among many others. On your first visit, the website is presented in default mode. During your visit, you may be able to select preferences for how you use or view the site. These preferences can be stored within your browser’s cookie data and by using this ‘persistent cookie’ you will be presented with a more familiar or personalised experience the next time you visit the site.

  1. Session
    Session cookies are temporary cookie files, which are erased when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you. You will have to log back in (if login is required) or select your preferences/themes again if the site uses these features. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.
  1. Technical
    Technical cookies are used to broadcast a communication on a network of electronic communication.

Third party cookie list and technology partners

Brightcove
Videos on our site are published using the Brightcove Player. The Brightcove player may include cookies to enable basic site functions that are necessary to the operation of the video player and to enable the player to work with other Jupiter systems (such as CRM or Marketing Automation Platforms). Site users may set their browsers to block and/or delete cookies.

Cloudflare
CloudFlare provides functionality used to speed up page load times. The cookie is set to identify trusted web traffic. It does not correspond to any user id in the web application, nor does it store any personally identifiable information.

Facebook
Facebook is a social media platform. Cookie data is used to allow users to like and share content from Jupiter’s site, and to help Jupiter understand the online journeys of individuals who visit the Jupiter site from links shared on Facebook. Jupiter may use this information to help increase the relevance of communications for Facebook users and visitors.

Google Analytics
Jupiter may use Google Analytics for the following purposes:

  • Remarketing (showing our ads on third-party websites). Jupiter and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on someone’s past visits to a website.

  • Google Display Network Impression Reporting. Jupiter and third-party vendors use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to this Website.

  • Google Analytics Demographics And Interest Reporting. The website uses data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.

You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ad Settings page.

You can also opt out of Google Analytics using this browser add-on

Duration varies from one day to two years. No personal data is stored. Google Analytics cookie information 

Google AdWords
The website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our website. It could also mean that Jupiter advertises to previous visitors who have not completed a task on the website site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the website.

Jupiter use the AdWords remarketing tags, which adds the website visitors to remarketing lists within AdWords.

You can set preferences for how Google advertises to you using Google Ad Preferences, and if you want to, you can opt out of interest-based activity entirely by cookie settings or permanently using a browser plugin.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

LinkedIn
LinkedIn is a social media platform. Cookie data is used to allow users to like and share content from Jupiter’s site, and to help Jupiter understand the online journeys of individuals who visit the Jupiter site from links shared on LinkedIn. Jupiter may use this information to help increase the relevance of communications for LinkedIn users and visitors.

Morningstar
The Morningstar IWT platform uses cookies to store basic login information (in solutions where login is required), increase security and to enhance the user experience. No personal data is stored.

Nasdaq
Thomson Reuters provide the share price information on the website. This cookie expires at the end of each session and no personal data is stored.

Pardot
Pardot is a marketing automation platform and uses cookie data to track website visitor activities and remember preferences, no personally identifying information is collected, only a unique identifier. Jupiter may use this information to deliver personalised communications and digital experiences on-site.

Salesforce
Salesforce is a client relationship management (CRM) platform which Jupiter uses to store and manage client data. Salesforce uses cookie data to track website visitor activities and remember preferences. This data may be used by Jupiter to develop a deeper understanding of how its customers use the website and to optimise client communications and online experiences.

Stoneshot
Stoneshot is Jupiter’s email marketing platform. Stoneshot cookies may be used to track website user activities and may be used by Jupiter for the delivery of personalised content. Cookies will remain in place until deleted.

Twitter
Twitter is a social media platform. Cookie data is used to allow users to like and share content from Jupiter’s site, and to help Jupiter understand the online journeys of individuals who visit the Jupiter site from links shared on Twitter. Jupiter may use this information to help increase the relevance of communications for Twitter users and visitors.

Web beacons
Some pages of Jupiter’s website may contain electronic images known as web beacons (also known as ‘clear gifs’) that allow Jupiter to count users who have visited these pages. Web beacons collect only limited information which may include a cookie number, time and date of a page view, and a description of the page on which the web beacon resides.

Jupiter may also carry web beacons placed by third-party advertisers. Such web beacons are only used to track the effectiveness of a particular marketing campaign.

Further Information

Further Information about cookies can be found at: