South East and Greater London
South West, Midlands and Channel Islands
North England, Scotland, Northern Ireland and Isle of Man
Key Accounts and Strategic Partnerships
Client Services Team
Customer Services for Unit Trusts
For general enquiries or valuations:
For your protection, we record telephone calls and may use them for monitoring purposes.
Due to the global situation with the Coronavirus, we are experiencing varying call volumes and waiting times are longer as a result. We do apologise for this, however, the following alternative communication methods are available:
Please note that we cannot accept dealing instructions or change of address by email. Email may not be a secure form of communication, therefore we advise against sending your personal account details by email.
Jupiter Customer Services Department
PO Box 10666
Administration and Dealing Services (OEIC)
UK domiciled fund range (OEIC)
Client services freephone: 0808 169 9872
Outside of UK: +44 330 024 0785
Corporate client enquiries and dealing: (Not Free Phone): 0330 024 0785
Fax: 0844 880 1559
Fax from overseas: +44 844 880 1559
Email: [email protected]
PO Box (for client correspondence): Merian Investment Management Limited PO Box 12892 Dunmow CM6 9DL
To speak to our client services team, please contact us on +44 207 332 7524.
We take customer satisfaction seriously and aim to achieve a high level of customer service. If you are dissatisfied with the service we’ve provided, please contact us using the details above. Alternatively, for complaints about our unit trust range you can email us at [email protected].
If your client is not satisfied with the way we’ve handled their complaint, they can refer it to the Financial Ombudsman Service:
The Financial Ombudsman Service
Please click here for the unit trust complaint handling procedure.
Please click here for the OEIC complaint handling procedure.