UK Sales Team

For sales enquiries please contact your relevant Sales contact or the Client services team:

Tel: 020 3817 1050
Email: [email protected]

Customer Services for our fund ranges

For your protection, we record telephone calls and may use them for monitoring purposes.

 

Due to the global situation with the Coronavirus, we are experiencing varying call volumes and waiting times are longer as a result. We do apologise for this, however, please use the email addresses provided.

UK domiciled fund range (Unit Trusts)

General enquiries and Client services freephone (UK only): 0800 561 4000 

General enquiries Fax: 0800 561 4001

Email:
[email protected] 

Please note that we cannot accept dealing instructions or change of address by email. Email may not be a secure form of communication, therefore we advise against sending your personal account details by email.

Post:
Jupiter Customer Services Department
PO Box 10666
CHELMSFORD
CM99 2BG

UK domiciled fund range (OEIC)

Client services freephone (UK only): 0808 169 9872

Corporate client enquiries and dealing: (Not Free Phone): 0330 024 0785
General enquiries Fax: 0844 880 1559
General enquiries Fax from overseas: +44 844 880 1559


Email: 

[email protected]


Post:

Merian Investment Management Limited

PO Box 12892

Dunmow CM6 9DL

Irish domiciled fund ranges JAMS (ICVC)

General enquiries: +353 1 622 4499
General enquiries fax: +353 1 622 4498

 

Email: 

[email protected]

 

Mail:

Jupiter Asset Management Series (JAMS)

C/O Citibank Europe Plc

1 North Wall Quay

Dublin 1

Ireland


Jupiter Offshore fund ranges JGF and JIF (SICAV)

General enquiries: +352 451414328

 

Email:
[email protected]

 

Mail:
Transfer Agency, The Jupiter Global Fund
Citibank Europe Plc Luxembourg branch
31 Z.A. Bourmicht
L-8070 Bertrange
Grand Duchy of Luxembourg


Complaints

We take customer satisfaction seriously and aim to achieve a high level of customer service. If you are dissatisfied with the service we’ve provided, please contact us using the details above. Alternatively, for complaints about our unit trust range you can email us at [email protected].

If your client is not satisfied with the way we’ve handled their complaint, they can refer it to the Financial Ombudsman Service:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4 567 or 0300 123 9 123
Email: [email protected]
Website: www.financial-ombudsman.org.uk

Please click here for the unit trust complaint handling procedure.

Please click here for the OEIC complaint handling procedure.