Customer Services for Unit Trusts

For general enquiries or valuations:

Tel: 0800 561 4000 

Fax: 0800 561 4001

For literature please visit our document library.

For your protection, we record telephone calls and may use them for monitoring purposes.

Due to the global situation with the Coronavirus, we are experiencing varying call volumes and waiting times are longer as a result.  We do apologise for this, however, the following alternative communication methods are available:

Email:
Please note that we cannot accept dealing instructions or change of address by email. Email may not be a secure form of communication, therefore we advise against sending your personal account details by email.
[email protected]

Post:
Jupiter Customer Services Department
PO Box 10666
CHELMSFORD
CM99 2BG

UK Sales Team

For sales enquiries:

Tel: 020 3817 1063
Email: [email protected]

Administration and Dealing Services (OEIC)

UK domiciled fund range (OEIC)

Client services freephone: 0808 169 9872
Outside of UK: +44 330 024 0785
Corporate client enquiries and dealing: (Not Free Phone): 0330 024 0785
Fax: 0844 880 1559
Fax from overseas: +44 844 880 1559
Email: [email protected]
PO Box (for client correspondence): Merian Investment Management Limited PO Box 12892 Dunmow CM6 9DL

For Jupiter Asset Management Series (JAMS)

Mail: Jupiter Asset Management Series (JAMS), C/O Citibank Europe Plc, 1 North Wall Quay, Dublin 1, Ireland
General enquiries: +353 1 622 4499
General enquiries fax: +353 1 622 4498
Email: [email protected]

To speak to our client services team, please contact us on +44 207 332 7524.

Complaints

We take customer satisfaction seriously and aim to achieve a high level of customer service. If you are dissatisfied with the service we’ve provided, please contact us using the details above. Alternatively, for complaints about our unit trust range you can email us at [email protected].

 

If your client is not satisfied with the way we’ve handled their complaint, they can refer it to the Financial Ombudsman Service:

 

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

 

Tel: 0800 023 4 567 or 0300 123 9 123
Email: [email protected]
Website: www.financial-ombudsman.org.uk

 

Please click here for the unit trust complaint handling procedure.

Please click here for the OEIC complaint handling procedure.