London, Channel Islands and South
South West and Midlands
North England, Scotland, Northern Ireland and Isle of Man
Business Development & Client Solutions
Sales Support Team
Customer Services for our fund ranges
For your protection, we record telephone calls and may use them for monitoring purposes.
Due to the global situation with the Coronavirus, we are experiencing varying call volumes and waiting times are longer as a result. We do apologise for this, however, please use the email addresses provided.
UK domiciled fund range (Unit Trusts)
General enquiries and Client services freephone (UK only): 0800 561 4000
General enquiries Fax: 0800 561 4001
Please note that we cannot accept dealing instructions or change of address by email. Email may not be a secure form of communication, therefore we advise against sending your personal account details by email.
Jupiter Customer Services Department
PO Box 10666
UK domiciled fund range (OEIC)
Client services freephone (UK only): 0808 169 9872
Corporate client enquiries and dealing: (Not Free Phone): 0330 024 0785
General enquiries Fax: 0844 880 1559
General enquiries Fax from overseas: +44 844 880 1559
Merian Investment Management Limited
PO Box 12892
Dunmow CM6 9DL
We take customer satisfaction seriously and aim to achieve a high level of customer service. If you are dissatisfied with the service we’ve provided, please contact us using the details above. Alternatively, for complaints about our unit trust range you can email us at [email protected].
If your client is not satisfied with the way we’ve handled their complaint, they can refer it to the Financial Ombudsman Service:
The Financial Ombudsman Service
Please click here for the unit trust complaint handling procedure.
Please click here for the OEIC complaint handling procedure.