Tom Gardner
Head of Global Institutional
Tel: 020 3817 1703
tom.gardner@jupiteram.com
Pippa Rudling
Director – Global Institutional
Tel: 020 3817 1401
pippa.rudling@jupiteram.com
Adam Phua
Head of Institutional – Asia Pacific
Tel: +852 3125 8196
adam.phua@jupiteram.com
Alicia McInnes
Global Institutional Relationship Manager
Tel: 020 3817 1345
alicia.mcinnes@jupiteram.com
Dedicated institutional team
We attach great importance to providing our clients with an excellent level of client service. As such we have a dedicated and highly experienced client service team who pride themselves on partnering with our institutional clients and advisors to meet their needs. Our institutional client service model is flexible and can be tailored to meet the specific requirements of our clients.
For general enquiries, please contact Institutional@jupiteram.com.
Complaints
We take customer satisfaction seriously and aim to achieve a high level of customer service. If you are dissatisfied with the service we’ve provided, please contact us using the details above. Alternatively, you can email us at complaints@jupiteronline.co.uk.
If your client is not satisfied with the way we’ve handled their complaint, they can refer it to the Financial Ombudsman Service:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4 567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk