The Transfer Agent (TA) for our onshore products (Unit Trusts, OEICs and ISAs) will be changing from SS&C Financial Services International Limited to Bank of New York Mellon (International) Limited ‘BNY’. This page provides general information relating to this transition for:
- Individual investors
- Corporate investors/distributors
- IFAs
Our main telephone number, 0800 561 4000, will remain unchanged, however all our other contact details will change.
The information on this page will be effective from Monday 28 September 2026 (or such other later date specified here). Any queries prior to 28 September should be directed to the current administrator. Please do not use the new contact details below before this date. If you send an email to the addresses below before this date, it will not be received or responded to.
- Individual investors
- Corporate investors/distributors
- IFAs
BNY Transfer Agency Contact Information | ||
|---|---|---|
| Address | Jupiter Unit Trust Managers PO Box 719 DARLINGTON DL1 9LJ | |
Telephone number*
| UK | 0800 561 4000 |
Overseas | +44 20 3528 4244 | |
Fax number | 020 8585 8814 | |
Email address
| General enquiries | |
Complaints | ||
* Our opening hours are Monday to Friday 9am to 5:30pm, on UK business days.
SS&C Transfer Agency Contact Information | ||
Address
| Jupiter Unit Trust Managers PO Box 10666
| |
Telephone number
| UK | 0800 561 4000 |
Overseas | +44 (0)1268 448642 | |
Fax number | UK | 0800 561 4001 |
Overseas | +44 (0)1268 448419 | |
Email address
| General enquiries | |
Complaints | ||
Distributor contact details
SS&C Transfer Agency Contact Information - Distributors | ||
Address
| Jupiter Unit Trust Managers PO Box 10666
| |
Telephone number | UK | |
Overseas | ||
Fax number | UK | 0330 123 3755 |
Overseas | 0044 1268 457731 | |
Email address
| ||
Frequently asked questions
Important documents
BNY Transfer Agency Contact Information - General | ||
|---|---|---|
| Address | Jupiter Unit Trust Managers PO Box 719 DARLINGTON DL1 9LJ | |
Telephone number*
| UK | 0800 561 4000 |
Overseas | +44 20 3528 4244 | |
Fax number | 020 8585 8814 | |
Email address
| General enquiries | |
Complaints | ||
* Our opening hours are Monday to Friday 9am to 5:30pm, on UK business days.
BNY Transfer Agency Contact Information - Distributors | |
|---|---|
Address
| Jupiter Unit Trust Managers PO Box 719 DARLINGTON DL1 9LJ |
| Telephone number* | 0344 892 1896 |
| Fax number | 020 8585 8814 |
| Email address | dsm@bny.com |
* Our opening hours are Monday to Friday 8:30am – 5:30pm , on UK business days.
SS&C Transfer Agency Contact Information | ||
Address
| Jupiter Unit Trust Managers PO Box 10666
| |
Telephone number
| UK | 0800 561 4000 |
Overseas | +44 (0)1268 448642 | |
Fax number | UK | 0800 561 4001 |
Overseas | +44 (0)1268 448419 | |
Email address
| General enquiries | |
Complaints | ||
Distributor contact details
SS&C Transfer Agency Contact Information - Distributors | ||
Address
| Jupiter Unit Trust Managers PO Box 10666
| |
Telephone number | UK | |
Overseas | ||
Fax number | UK | 0330 123 3755 |
Overseas | 0044 1268 457731 | |
Email address
| ||
Frequently asked questions
Important documents
BNY Transfer Agency Contact Information | ||
|---|---|---|
| Address | Jupiter Unit Trust Managers PO Box 719 DARLINGTON DL1 9LJ | |
Telephone number*
| UK | 0800 561 4000 |
Overseas | +44 20 3528 4244 | |
Fax number | 020 8585 8814 | |
Email address
| General enquiries | |
Complaints | ||
* Our opening hours are Monday to Friday 9am to 5:30pm, on UK business days.
SS&C Transfer Agency Contact Information | ||
Address
| Jupiter Unit Trust Managers PO Box 10666
| |
Telephone number
| UK | 0800 561 4000 |
Overseas | +44 (0)1268 448642 | |
Fax number | UK | 0800 561 4001 |
Overseas | +44 (0)1268 448419 | |
Email address
| General enquiries | |
Complaints | ||
Frequently asked questions
Question | Answer |
Do my clients need to open another account? | No |
Will my clients’ account numbers change? | Yes. Your clients’ account numbers will change as part of this transition. We have sent them their new account numbers in the letter notifying them of the changes.
If you contact us, you can still access their accounts using the old account numbers. The new account numbers will be included in the October statement mailing. |
Will my agent code change? | No |
Will there be any changes to dealing processes or cut-off times?
| We do not expect any changes to dealing processes or cut-off times. |
Will there be changes to settlement timeframes? | No |
Will my retail clients still be able to access their accounts online? | Your clients will still be able to access their account online. However, as part of the move to BNY, they will need to complete a simple re-registration process when accessing the service for the first time. |
Will there be any changes to Direct Debit arrangements? | No |
Will there be any changes to distribution payments?
| To facilitate a smooth transition to BNY, any Fund with an annual or interim accounting period ending on 30 September will, for 2026 only, have that accounting period shortened to end on 24 September 2026. Normal accounting period end dates will resume thereafter.
If you would normally receive a distribution payment on one of the dates below, your payment will instead be made on the revised date shown, for this year only.
Month-end payment date | Revised 2026 payment date
For funds where the payment date is being amended, investors may experience a difference in the distribution amount as a result of a slight change to the distribution period. This timing adjustment is temporary, and the distribution amount will be adjusted in the subsequent month's payment to ensure distributions remain in line with the applicable distribution policy. |
Will there be any changes to my clients’ regular withdrawals? | No |
What will happen to post received at the old address after the Effective Date? | This will be forwarded to BNY on your behalf for one month after the Effective Date. After this date, it will be returned to you.
|
Will I still receive my bi-annual statement summary as at 5 October?
| Yes. There will be no change to our normal statement production process. You will receive your bi-annual statement summary as normal in early November. |
Will bank account details change? | No |
Will the change in Transfer Agent impact any rebate payments? | No |
Will price delivery be impacted? | No. Prices will continue to be delivered to you by the Fund Accountant. |
Will there be a trading blackout? | No |
How will I receive non STP contract notes? | The default is to receive contract notes by post or via the portal. |
Where should settlement payment be sent? | Payment should be sent to the usual bank details as they remain unchanged.
|
How will electronic trading via EMX and CTN be affected by the change of administrator? | There will be no changes to the automated dealing options.
Please note that electronic trading via EMX and CTN will be suspended after VP on 25th September 2026 and should be sent direct to BNY from 28th September 2026 with your agent code and new account number. |
How will electronic re-registration be affected by the change of administrator? | Electronic re-registration will be suspended after the valuation point on 18 September 2026. It will remain unavailable for the rest of 18 September and the following five business days, before resuming on 28 September 2026.
From 28 September 2026, re-registration instructions should be sent to BNY using your agent code and your new account number, via the new connection details that BNY will provide.
Your agent code will remain unchanged. However, your account number will change, and we will write to you in August to confirm what it has been changed to.
All electronic re-registration deals will be rejected by SS&C after the 18th September 2026.
|
Will my clients’ shares be transferred to another fund or entity? | No |